Frequently Asked Questions
Where do you ship?
Our ready-to-wear collection currently ships within the UAE only. Bespoke made-to-measure orders ship worldwide — see our Bespoke Services page.
How long does delivery take?
Delivery times are estimates and vary by location and courier. You’ll get a tracking email as soon as your order ships. See our Delivery page for details.
What payment methods do you accept?
All payments are processed securely by Stripe. We never see or store your card details.
Can I return or exchange an item?
Yes — unworn, unwashed items in original packaging can be returned within 14 days of delivery. See our Returns & Exchanges page for the full policy.
How do I know what size to order?
Check our Sizing Guide for measurements by category. If you’re unsure, email us with your measurements and we’ll recommend a size.
How does the Bespoke / made-to-measure service work?
We design and produce competition costumes fitted to your exact measurements. Typical lead time is 6–8 weeks from confirmed order, and bespoke pieces ship worldwide. See our Bespoke Services page for the full process.
Do you offer size or colour exchanges?
Not directly — return the original item for a refund and place a new order for the item you’d like instead, so you’re not waiting on stock availability.
How can I track my order?
From My Orders in your account, or via the tracking link in your shipping confirmation email.
How do I contact you?
Email us any time — see the Contact section below.
Still Have a Question?
Email us at support@axelis.org and we'll get back to you.