Returns & Exchanges

1. Return Window

We accept returns of unworn, unwashed items in their original packaging, with tags attached, within 14 days of delivery.

2. How to Start a Return

Email us at support@axelis.org with your order number and the item(s) you wish to return. We'll confirm eligibility and send you return instructions.

3. Non-Returnable Items

• Made-to-measure / bespoke competition costumes (see our Bespoke Services — these are produced to your measurements and are final sale unless faulty)
• Items worn, washed, or without original tags/packaging
• Gift cards

4. Refunds

Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–10 business days. You'll receive an email confirmation once the refund is processed.

5. Faulty or Incorrect Items

If an item arrives faulty or isn't what you ordered, contact us within 14 days of delivery at support@axelis.org with photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund.

6. Exchanges

We don't currently offer direct size/colour exchanges. Return the original item for a refund and place a new order for the item you'd like instead — this ensures you're not left waiting if the size you want is low in stock.

7. Questions

Contact support@axelis.org for anything not covered here. See also our Terms of Service.